Privacy Policy

BMA Consultants ("BMA," "we," "us," or "our") provides done-for-you marketing automation for home service and skilled trades businesses, including missed call text-back, lead follow-up sequences, review collection, and calendar booking automation. This Privacy Policy explains how we collect, use, and protect information when you visit bmaconsultants.net (the "Site"), submit a form, use our chat widget, or book an appointment through our calendar.

By using the Site or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information you voluntarily provide to us, including through:

• Contact and lead forms — name, email address, phone number, business name, and any details or messages you submit.
• Our chat widget — your name, contact information, and the content of the messages you send us.
• Our booking calendar — your name, email address, phone number, and any information you provide when scheduling or confirming an appointment.

We do not knowingly collect sensitive personal information (such as financial account numbers or government ID numbers) through the Site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests;
• Schedule, confirm, and remind you about appointments and discovery calls;
• Send you communications by SMS/text, email, and phone related to your inquiry or our services, including marketing messages if you have opted in to receive them; and
• Operate, maintain, and improve the Site and our services.

3. SMS & Text Messaging Consent

4. We Do Not Sell Your Information

BMA Consultants does not sell, rent, or share your phone number or SMS opt-in data with third parties for their own marketing purposes. Text messaging originator opt-in data and consent are never shared with or sold to any third party, under any circumstances, for purposes unrelated to providing you the services you requested from us.

5. How We Share Information

We only share your information with service providers who help us operate our business and deliver our services to you, including:

• Our customer relationship management (CRM) and appointment scheduling platform;
• Our website hosting provider; and
• Our email and SMS delivery providers.

These service providers are only permitted to use your information to provide services on our behalf and are not authorized to use it for their own marketing purposes. We may also disclose information if required to do so by law, or to protect the rights, property, or safety of BMA Consultants, our customers, or others.

6. Data Retention & Security

We retain your information for as long as needed to respond to your inquiry, deliver our services, and comply with our legal and business obligations. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices & Rights

You may:

• Opt out of text messages at any time by replying STOP;
• Unsubscribe from marketing emails using the link included in those emails; and
• Request that we access, correct, or delete the personal information we hold about you by contacting us using the information below.

8. Cookies & Tracking

The Site may use basic cookies and similar technologies to support core functionality, such as our chat widget and booking calendar. We do not use this data to build advertising profiles or sell it to third parties.

9. Children's Privacy

The Site is intended for business owners and adults and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of those changes.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: